Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase! We offer a 24 hours return policy, which means you have 24h after receiving your parcel to request a return.

Eligibility Criteria

To be eligible for a return:

  • The item must be in the same condition that you received it: unworn, unused, with original tags intact, and in its original packaging.

  • You must provide a proof of purchase (order number, invoice, or receipt).

  • For items reported as damaged, defective, or incorrect, an unboxing video recorded at the time of opening the parcel is strongly recommended to process claims quickly.

How to Initiate a Return

  1. Contact our support team at muhammadirfanidrees877@gmail.com or via WhatsApp at 00923008722519

  2. HATSAPP NUMBER with your order number and photo/video proof of the issue.

  3. Once your return is authorized, we will provide you with the exact return address or arrange a courier pickup (if pickup service is available in your city).

  4. Pack the item securely and dispatch it via a reliable courier service (e.g., TCS, Leopards, M&P) to the following address:

Return Address:

Murree Road waris khan walayet plaza third floor flat #14

Rawalpindi Punjab

03008722519

Please note: Direct returns sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon delivery. If the item is defective, damaged, or if you received the wrong product, contact us within 24–48 hours so we can evaluate the issue and arrange a replacement or refund immediately.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Custom-made, personalized, or stitched-to-order items.

  • Personal care products, cosmetics, innerwear, or jewelry (for hygiene reasons).

  • Items marked as Sale, Clearance, or purchased using promotional gift vouchers.

  • Perishable goods (food, flowers).

Exchanges

If you wish to exchange an item for a different size, color, or product:

  • Contact us to confirm availability.

  • Return the original item following the return process. Once received and inspected, we will dispatch your replacement.

  • Note: Customer is responsible for return shipping costs unless the exchange is due to our error (wrong/defective item).

Shipping Costs for Returns

  • Defective or Incorrect Orders: We will cover all courier/shipping fees.

  • Change of Mind or Size Preference: The customer is responsible for dispatching the product back to us and paying the return courier charges.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Cash on Delivery (COD) Orders: Refunds will be transferred via Bank Transfer, EasyPaisa, or JazzCash within 3–5 business days after receiving your account details.

  • Prepaid Orders (Credit/Debit Card): Refunds will be credited back to your original payment card within 7–10 working days (depending on your bank's processing times).

If more than 10 business days have passed since your refund was approved, please reach out to us at muhammadirfanidrees877@gmail.com.